Privacy Policy

Personal Information

When you register for our Services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Training goals, fitness level, and performance data
• Payment and billing information (processed securely via third-party providers)
• Communication preferences and marketing opt-ins

Health & Fitness Data (Mobile App)

Our RoxSIM mobile application may collect and process:

• Workout session data (duration, splits, exercise performance)
• Movement tracking and pacing metrics
• Training history and progress analytics
• Device motion and fitness sensor data (with your permission)
• Audio recordings (only when using voice coaching features)

Note: Health and fitness data is stored securely and is never sold to third parties. You can delete this data at any time from your account settings.

Usage & Technical Data

• Device information (model, operating system, unique device identifiers)
• IP address and approximate location (for service optimization)
• App usage patterns, features accessed, and session duration
• Crash reports and diagnostic data (to improve app stability)
• Cookies and similar tracking technologies (website only)

Information from Third Parties

• Social media profile information (if you sign in via Apple, Google, or Facebook)
• Payment verification data from payment processors
• Analytics and advertising partners (aggregated, non-personal data)

To Provide and Improve Our Services

• Create and manage your account
• Deliver personalized training programs and race simulations
• Provide real-time coaching, pacing guidance, and performance feedback
• Track your progress and generate analytics and insights
• Process payments and manage subscriptions
• Send you service-related notifications and updates

To Communicate With You

• Respond to your inquiries and support requests
• Send training tips, program updates, and educational content
• Notify you about new features, events, and promotions (with your consent)
• Request feedback and conduct surveys

For Analytics and Improvement

• Analyze usage patterns to improve our Services
• Develop new features and training methodologies
• Conduct aggregated research and performance benchmarking
• Ensure platform security, stability, and performance
• Detect and prevent fraud, abuse, and technical issues

For Legal and Safety Purposes

• Comply with legal obligations and enforce our Terms of Service
• Protect the rights, safety, and property of RoxPT and our users
• Respond to legal requests from authorities

Motion & Fitness Activity

To track your workouts, record splits, and provide real-time pacing feedback during race simulations.

Microphone (Optional)

To enable voice commands and audio coaching features. Audio is processed locally and not stored.

Notifications

To send you workout reminders, pacing alerts, and training updates.

Camera (Optional)

To scan QR codes for gym equipment or share workout achievements.

Location (Optional)

To provide location-based features such as outdoor running tracking. We do not share your precise location with third parties.

Security Measures

We implement industry-standard security measures to protect your information:

• TLS/SSL encryption for all data transmission
• Secure cloud storage with access controls and monitoring
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for account access
• Encrypted storage of sensitive health and fitness data

While we strive to protect your information, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.

Data Retention

We retain your personal information only as long as necessary to provide our Services and comply with legal obligations:

• Account Data: Retained while your account is active
• Training & Workout Data: Retained for the duration of your subscription plus 2 years (for analytics and service improvement)
• Payment Records: Retained as required by tax and accounting regulations (typically 7 years)
• Marketing Data: Retained until you opt-out or request deletion

When you delete your account, we will permanently delete or anonymize your personal data within 30 days, except where we are legally required to retain it.

Payment Processing

Stripe and Apple/Google In-App Purchase systems for secure payment processing. We do not store your full credit card details.

Analytics & Performance

Google Analytics, Firebase Analytics, and similar tools for aggregated usage insights and crash reporting. These services may collect device identifiers and usage data.

Communication Services

Email service providers (e.g., SendGrid, Mailchimp) for transactional emails, notifications, and marketing communications (with your consent).

Cloud Infrastructure

AWS, Google Cloud, or similar providers for secure data storage, hosting, and backup services.

Social Media & Authentication

Apple Sign-In, Google Sign-In, Facebook Login for streamlined account creation. We only receive basic profile information you authorize.